Welcome to the BongoBongo contact page for readers in Zambia. If you have a question about information published on our site, notice an error, or want to share feedback about your experience using the website, you can contact our support team by email.
We aim to keep our reviews, explanations and betting-related content useful for visitors comparing online options. A clear message helps us understand what you need and decide whether the matter relates to our editorial content, website operation or a third-party betting service.
Please remember that BongoBongo is a review and information website. We do not replace the customer support team of any bookmaker or casino, and we cannot access another company’s player account, payment records or verification files.
Best way to reach us
Email is the available contact method for BongoBongo. Send your message to [email protected] and use a short subject line that describes the reason for your message, such as “Website feedback” or “Question about a review”. This makes it easier to identify the purpose of your enquiry.
When writing, use the same email address for any follow-up messages if possible. Please do not send passwords, full payment card numbers, PINs, one-time codes or copies of identity documents. We do not need sensitive account information to review a question about our website, and sharing it by email may expose you to unnecessary risk.
What to include in your message
Give enough context for us to understand the issue without asking you to repeat the details. Tell us which page or section you are referring to, what you expected to see, and what appears to be incorrect or unclear. If the matter concerns a link, include the page address or the name of the relevant review.
For technical feedback, explain what happened and, where useful, include the device type, browser and approximate time of the problem. You may also describe the steps that led to the issue. Avoid attaching files unless they are genuinely needed, and remove personal information from screenshots before sending them.
- The page title or subject of your enquiry
- A brief, factual description of the issue
- Relevant links, dates or visible error messages
- The result you would like us to consider
Topics we can help with
Our team can consider questions about BongoBongo content, including unclear wording in a review, a possible factual error, a broken link or information that appears out of date. We can also receive suggestions about navigation, readability and the usefulness of our Zambia-focused betting coverage.
You can contact us about general questions relating to how information is presented on the site. If a page mentions a bookmaker, casino, bonus, payment method or betting feature, we may be able to clarify what our published text means, but any current terms, eligibility rules and account decisions belong to the relevant third-party operator.
We also welcome reports of duplicate content, missing sections, misleading page elements or technical problems that make the website difficult to use. Providing the exact location and a short explanation gives us a practical starting point for checking the matter.
Topics we cannot help with
We cannot open, verify, unlock or close an account held with a bookmaker or casino. We also cannot approve withdrawals, reverse deposits, investigate payment delays, change wagering requirements or recover funds. For those matters, contact the operator through its official customer support channel and keep any reference number it provides.
We cannot guarantee the outcome of a bet, recommend a way to bypass account checks, or provide instructions for using another person’s account. Never send us a password, security code or complete financial details. If you are under 18, do not use gambling services; the age marker for this site is 18+.
We do not accept requests to publish material that is unlawful, deceptive, abusive or designed to mislead readers. Messages containing harmful links, unsolicited advertising or personal information about someone else may not receive a response.
Response expectations
We read messages sent to the support address and assess them according to the information provided. Response times can vary depending on the type of question, the amount of checking required and the number of enquiries being handled. Sending repeated copies of the same message may make the conversation harder to track.
We may ask for clarification if the page, link or issue is not identifiable from the first message. A reply may explain where information is already available, confirm that feedback has been received, or state that the matter needs to be raised with a third-party operator instead.
If you have not received a reply after allowing reasonable time, check your spam or junk folder and confirm that the address was entered correctly. You can then send one concise follow-up with the original subject and a short reminder. For your security, continue to exclude passwords, PINs, one-time codes and complete payment details from every message.