Gambling should remain entertainment, not a way to solve financial problems or escape daily stress. BongoBongo operates with a commitment to player wellbeing and encourages every customer to gamble responsibly. We've built tools and partnerships to help you stay in control.
If you're over 18 and choose to gamble, it's important to set limits before you start and stick to them. Know when to walk away, and never chase losses. The moment gambling stops being fun, it's time to take a break.
Stay in Control: A Practical Checklist
Responsible gambling starts with self-awareness. Before you place a bet, ask yourself whether you can afford to lose the money and whether you're playing for the right reasons. These simple habits can keep your experience positive:
- Set a budget for each session and never exceed it
- Decide how much time you'll spend gambling and use an alarm or timer
- Never borrow money to gamble or use funds meant for bills or essentials
- Avoid gambling when upset, stressed, or under the influence of alcohol
- Take regular breaks and don't let gambling become your only hobby
If you find yourself breaking these rules repeatedly, or if friends and family have expressed concern, it may be time to reassess your habits. Small changes now can prevent bigger problems later.
When Play Stops Being Fun
Problem gambling develops gradually. Warning signs include spending more time or money than planned, lying about losses, neglecting responsibilities, or feeling anxious when you're not gambling. You might find yourself chasing losses, borrowing money, or gambling to escape negative emotions.
Recognising these patterns early gives you the best chance to regain control. If gambling is affecting your work, relationships, or mental health, reach out for support. There's no shame in asking for help-it's a sign of strength, not weakness.
Help Organisations in Zambia
Several organisations in Zambia offer confidential support for individuals and families affected by problem gambling. These services are free and staffed by trained professionals who understand what you're going through:
- Mental Health Zambia - counselling and referral services
- Zambia National Public Health Institute - guidance on addiction and behavioural health
- Local community health centres - many offer support groups and one-on-one counselling
You can also contact our support team at [email protected] if you need help activating self-exclusion tools or setting account limits. We're here to assist, not judge.
Tools Players Can Use
BongoBongo provides several features to help you manage your gambling. Deposit limits let you cap how much you can add to your account per day, week, or month. Loss limits prevent you from losing more than a set amount in a given period. You can also set session time reminders or take a temporary break with our cool-off feature, which locks your account for 24 hours to seven days.
For those who need a longer break, self-exclusion removes access to your account for a minimum of six months. Once activated, you won't be able to log in, deposit, or place bets until the exclusion period ends. Contact [email protected] to request self-exclusion or adjust your limits. Remember, gambling is strictly for players 18+ only.